Tracking for the letters you mail with a stamp

Print a USPS barcode on the envelope, add a Forever stamp and mail it like any letter. You and your buyer see each scan USPS makes, and you hear about it when a letter goes quiet.

100 letters a month free, and your first letter starts 30 days of Pro. Sign in with your email, no card needed.

A #10 envelope printed by PigeonTrail: return address top left, a box for the Forever stamp top right, and the buyer's address with a USPS barcode above it.

Every letter in one list

Each letter moves from printed to in the mail, to the plant near your buyer, to sorted for the carrier, to delivered. The status comes straight from the scans USPS records while it sorts the mail.

A letter with no scan for five days gets flagged. On Pro you also get an email about it, and the letter's page has a message you can copy and send your buyer before they ask where their order is.

The PigeonTrail letters list with six orders: one printed, one in the mail, one at the plant near the buyer, one sorted for the mail carrier, one delivered and one flagged with no scan in 5 days.

What your buyer sees

A tracking page with your shop name on it. On Free, one short email from PigeonTrail when USPS first scans the letter. On Pro, emails from your shop name when the letter is mailed, when it is sorted for their mail carrier and when USPS marks it delivered, with a nudge to leave you feedback. You pick which go out.

Emails go only to buyers whose email came with the order, never between 9 pm and 8 am their time, and every one has a link to stop them. Replies come back to you.

The buyer tracking page on a phone: Letter from Dragon Cards, almost there, sorted for your mail carrier in Tampa, FL, with four of five steps done.

From your orders to the mailbox

Export your orders as a CSV from TCGplayer, eBay or Shopify and drop the file in, or type an order in by hand. PigeonTrail checks each address against USPS data and adds the ZIP+4, which USPS needs before it can show a letter as delivered. Addresses it cannot find are held back so you can check them with the buyer.

Print straight onto #10, #9, #6 3/4, A7 or 6 x 9 envelopes, or onto Avery 5163 sheets and 4 x 2 or 4 x 6 thermal labels. A half used label sheet is fine: tell it how many labels are gone.

Pricing

FreeProShop
Price$0$12.99 a month, or $129 a year$49 a month, or $490 a year
Letters a month100500, then 2 cents each2,500, then 1.5 cents each
Tracking, ZIP+4 address check, imports, printing, buyer tracking pageYesYesYes
Emails to buyersOne from PigeonTrail when USPS first scans the letterMailed, almost there and delivered, from your shop nameSame as Pro
iPhone app: scan letters as you mail themYesYes
Stuck letter alerts with a message for your buyerYesYes
Mailing record for buyer claims20 credits eachYesYes
Pay as you goNo plan needed: 10 cents a letter, from $5. Credits never expire. On Free, a month that goes past 100 letters runs on credits for every letter of that month, the first 100 included.

You pay the postage with a regular stamp. Your first letter starts 30 days of Pro with no card, and nothing is charged when it ends. Our first 500 sellers on Pro monthly pay $9.99 a month for as long as they stay subscribed. If USPS never scans a letter you paid for with a credit, the credit comes back by itself after 21 days, and letters over a plan are billed only when USPS scanned them. Cancel a plan any time; it runs to the end of the period you paid for.

Questions

Do I need a USPS business account?

No. The barcode is ours and so is the connection to USPS scan data. You only buy stamps.

When does a letter get scanned?

USPS scans letters on its sorting machines, not at your mailbox, so the first scan usually shows up the evening you mail it or the next day. Most letters get several scans on the way. A few get none, usually because the barcode was taped over, printed too small or the letter was sorted by hand.

Is "delivered" proof of delivery?

No. It means USPS's system marked the letter delivered to the carrier's route. Treat it as a strong sign. There is no signature, and marketplaces do not accept it as proof of delivery.

Why does my printer matter?

USPS machines need the barcode at full size. Print at 100%, never Fit to page. The app has a one page print check with a 3 inch line to measure before you print a batch.

Does it work with any stamp?

Yes. Use the postage USPS requires for your letter. One Forever stamp covers a standard letter up to 1 ounce.